Privacy Policy

Last Updated: December 7, 2024

Edgetrace, Inc ("Company," "we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services. It also explains your privacy rights and how the law protects you.

Interpretation and Definitions

Interpretation

Words with initial capital letters have specific meanings defined below. These definitions apply whether the terms are used in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

Account: means a unique account created for You to access our Service or parts of our Service.

Affiliate: means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Company: Refers to Edgetrace, Inc, located at San Francisco, CA 95014, United States.

Cookies: Small files placed on your device to collect and store information about your visit and usage.

Country: refers to the United States

Device: Any tool capable of accessing the service, such as computers, smartphones, or tablets.

Personal Data: Information that relates to an identified or identifiable individual.

Service: Refers to the website and related features accessible at https://edgetrace.ai.

Service Provider: Any entity processing data on behalf of the Company, such as third-party providers for analytics, communication, or payment processing.

Third-party Social Media Service: External platforms like Google, Facebook, Twitter, or LinkedIn that allow users to register or log in to our services.

Usage Data: Data automatically collected during your use of the Service, including diagnostic and analytics data.

You: The individual or legal entity accessing the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We may collect the following personal data to provide our services effectively:

  • Name, email address, and phone number.
  • Address, including city, state, and postal code.
  • Payment details for purchases.

Usage Data

We automatically collect certain data during your interaction with the Service, including:

  • IP address, browser type/version, and pages visited.
  • Time spent on pages, click behavior, and diagnostic data.
  • Mobile-specific data, such as device type, unique IDs, and operating system.

Information from Third-Party Social Media Services

If you connect via a social media account, we may collect associated data, such as:

  • Your name, email address, and activities on the platform.
  • Additional data you choose to share via account permissions.

Tracking Technologies and Cookies

We use cookies and similar tracking mechanisms to enhance functionality, analyze traffic, and improve user experiences. These include:

  • Session Cookies: Temporary cookies deleted after you close your browser.
  • Persistent Cookies: Remain on your device for longer periods to store preferences.
  • Web Beacons: Embedded in emails or web pages to monitor engagement metrics.

For more details, visit our Cookies Policy.

Use of Your Personal Data

We use your personal data for:

  • Service Delivery: To provide and maintain functionality and services.
  • Account Management: To register and maintain your account.
  • Communication: To notify you about updates, service changes, or promotional offers.
  • Analytics: To improve features and resolve technical issues.
  • Business Operations: To manage transactions, including business transfers or mergers.

Compliance: To adhere to legal obligations or protect against fraud.

Sharing and Disclosure of Data

We may share your information in the following circumstances:

  • With Service Providers: For operations like hosting, payment processing, or analytics.
  • Business Transfers: During mergers, acquisitions, or sale of assets.
  • Legal Compliance: To meet legal obligations or respond to court orders.
  • With Your Consent: For any purpose you explicitly approve.

Data Retention

We retain your personal data only as necessary for the purposes stated in this Privacy Policy or as required by law. Usage data is retained for shorter periods unless needed for security or functionality improvements.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and correct your data.
  • Delete personal data or request assistance in doing so.
  • Restrict or object to data processing.
  • Withdraw consent for specific types of processing.

To exercise these rights, contact us at support@edgetrace.ai.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), which provide you with greater control over your personal information.

Your California Rights

  1. Right to Know: Request information about our data collection and sharing practices.
  2. Right to Delete: Request deletion of your personal information, subject to legal exceptions.
  3. Right to Opt-Out: Opt-out of the sale or sharing of your personal data.
  4. Right to Correct: Request corrections to inaccurate personal data.
  5. Right to Limit: Limit the use of sensitive personal data for specific purposes.
  6. Right to Non-Discrimination: We will not discriminate for exercising your rights.

Exercising Your California Rights

Submit a request via email: support@edgetrace.ai

Call us toll-free: xxx-xxx-xxxx

Children's Privacy

Our services are not intended for children under 13. If we discover we have collected data from minors without parental consent, we will take immediate steps to delete such data.

Data Security

We use commercially acceptable methods to secure your personal data. However, no transmission method over the internet or electronic storage is entirely secure.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and we may notify you via email or through our Service. Please review this Privacy Policy regularly for updates.

Contact Us

If you have any questions or concerns, please contact us:

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